The main areas of automation
Virtual ATC Integration
- Opportunity to call from a customer’s card to BAS.
- Opening a customer card with an active phone call.
- Conversation history in the client’s card, the ability to listen.
- Synchronization of BAS clients with virtual ATC clients, regular uploading of new and changed clients to virtual ATC.
- The visual state of internal telephone lines is who is On-Line, who is talking, who is Off-Line. Ability to transfer a call to another user.
CRM. Business-processes
- Organization of work in BAS on tasks, replacing phone calls between employees with tasks;
- The manager sees a list of active business processes, employees see tasks and their business processes.
- A graphic diagram of a business process, automatic task formation for users, a visual representation of what stage the business process is at;
- Setting deadlines for tasks and monitoring their implementation.
- Sales funnel for all stages of business processes - ideally helps to identify problems, at what stage are constant delays, where are tasks accumulating and additional resources are required.
Integration of BAS with cloud-based CRM
Exchange organization options:
- Standard, typical exchange between "Bitrix24" and BAS.
- Full two-way exchange of any entities "Bitrix24" and BAS developed by our company.
Integration with document management services (Vchasno, Comarch).
- Workflow with retail chains: Metro, Bill, Epicenter, Fora, Silpo and others.
- Workflow with Rozetka.ua.
Assistant companies
Full automation of assistance companies in the areas of:
- Medical assistant;
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Technical assistance.
Transport logistics
- Organization of transportation of goods to customers and transportation of goods from suppliers.
- Formation of route sheets for drivers.
- Schedule and delivery plan.
- Control of time spent on transportation.
- TTN document.
Medical companies
Full automation of medical clinics:
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Automation of patient records, doctors, hospital;
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Clinic administrator workplace.