Download calls to BAS from the virtual ATC "Binotel" in real time via the API "Call Completed" + data "Get Call" and data from the service "Call Tracking"
The solution is an additional functionality to the “Integration with Virtual ATC “Binotel” module, for configurations on managed and common forms:
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Integration with virtual ATC “Binotel” for configurations on common forms (UTP, UPP, UT, revision 2.3, BU, revision 1.4, and others)
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Integration with virtual ATC “Binotel” for BAS configurations on managed forms (UT 3.1, UNF and others)
Solution functional:
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Download in BAS calls from the virtual ATC "Binotel" in real time through the API Binotel "CALL COMPLETED".
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Downloading BAS call information:
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by GetCall (calls that were ordered via the widget on the site);
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by CallTracking (incoming calls on CallTracking service).
- Event report (phone calls) with GetCall and CallTracking data.
More in screenshots
Fig.1. Event document (phone call) downloaded from the virtual ATC Binotel with CallTracking data.
Fig.2. Event Document (Phone Call). Go to the button "Go" in the information register "Telephony: CallTracking and GetCall parameters".
Fig.3. Panel “Virtual ATC”, button “Report on calls with data on GetCall and CallTracking”.
The “Virtual ATC” panel is the main dialog form of the BAS "Integration with Virtual ATC” module, located on the right side of the desktop.
Fig.4. Report on calls with GetCall and CallTracking data.
Fig.5. Report on calls with GetCall and CallTracking data. Next page to the right.
Fig.6. Report on calls with GetCall and CallTracking data. Another page to the right.
Fig.7. In the settings of the BAS "Integration with Virtual ATC” module, the flags “Download calls by GetCall and CallTracking” are added.
Information for programmers
Service Binotel CallCompeted
At the end of the call, Webhook is sent to the BAS server from the Binotel side, which is received using the HTTP service.
To publish the HTTP Service, use the Apache or IIS Web server.
The result of processing this message will be a created phone call in BAS, which is presented in the form of a document.
This service also allows you to get information about calls requested on the site (GetCall) with the following parameters:
Options:
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Google Analytics Client ID
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Client IP address
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City
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Call made from page
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Tracking Id Google Analytics
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Label utm_campaign
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Label utm_content
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Label utm_medium
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Label utm_source
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Label utm_term
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Organization
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Region
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Site
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A country
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the number of attempts to connect an employee with a client
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additional description
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call processed-1, not processed-0
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call ordered on
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GetCall id
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the number of attempts to order a call by a client
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call processed in
Some parameters from this set can also be obtained using the Call Tracking service.
Service Binotel Call Tracking
The parameters of this service are obtained when performing the routine task of receiving incoming call data.
The set of parameters is:Options:
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Google Analytics Client ID
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Client IP address
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City
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Call made from page
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Tracking Id Google Analytics
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The customer first visited the site
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Label utm_campaign
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Label utm_content
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Label utm_medium
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Label utm_source
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Label utm_term
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Organization
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Staying on the site before making a call
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Region
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Site
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A country
Platform Requirement - At least 8.3.5.1068
Setting cost: 5000 UAH
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