• Automatically open a customer card with an incoming call (before picking up the phone);

• Download real-time calls at the end of a call on a virtual АТС;

• Synchronized opening of the Event document for one employee and closing of the document for another employee when transferring a call.

• The ability to call from the customer card.
• Getting information about the client with the active call (by pressing the key combination "Ctrl+1").
• Saving the history of conversations in the customer card.
• the ability to play a conversation recording;
• automatic filling of the source of information according to the established correspondence of our telephone numbers to the sources of information;
• The state of user internal lines (active, talking, offline) on StreamTelecom:
• the ability to call another internal line;
• the ability to transfer the current active call to another extension.
• Uploading customer orders from BAS to CRM StreamTelecom:
• the ability to synchronize the nomenclature of BAS and CRM "StreamTelecom".
• Information about missed calls for a specified number of days, the organization of the chime.
• Synchronization of BAS clients with StreamTelecom clients:
• regular unloading of modified and new customers from BAS to StreamTelecom;
• transfer from BAS in "StreamTelecom" binding the client to the manager.

• The ability to call from the customer card.
• Getting information about the client with the active call (by pressing the key combination "Ctrl+Q").
• Saving the history of conversations in the customer card.
• the ability to play a conversation recording;
• automatic filling of the source of information according to the established correspondence of our telephone numbers to the sources of information;
• The state of user internal lines (active, talking, offline) on StreamTelecom:
• the ability to call another internal line;
• the ability to transfer the current active call to another extension.
• Uploading customer orders to CRM StreamTelecom:
• the ability to synchronize the nomenclature and CRM "StreamTelecom".
• Information about missed calls for a specified number of days, the organization of the chime.
• Synchronization with StreamTelecom clients:
• regular unloading of modified and new customers to StreamTelecom;
• transfer in "StreamTelecom" binding the client to the manager.

• The ability to call from the customer card.

• Getting information about the client with the active call(by pressing the "+" key on the numeric keypad.

• Saving the history of conversations in the customer card:
• the ability to play a conversation recording;
• automatic filling of the source of information according to the established correspondence of our telephone numbers to the sources of information.
  

• Information about missed calls for a specified number of days, the organization of the chime.

• Synchronization of BAS clients with Phonet clients:
• regular unloading of modified and new customers from BAS to Phonet;
• transfer from BAS to "Phonet" of client binding to the manager.

• The ability to call from the customer card.

• Getting information about the client with the active call(by pressing the "+" key on the numeric keypad).

• Saving the history of conversations in the customer card:
• the ability to play a conversation recording;
• automatic filling of the source of information according to the established correspondence of our telephone numbers to the sources of information.
  

• Information about missed calls for a specified number of days, the organization of the chime.

• Synchronization with Phonet clients:
• regular unloading of modified and new customers to Phonet;
• transfer to "Phonet" of client binding to the manager.

• The ability to call from the customer card.
• Getting information about the client with the active call (by pressing the key combination "Ctrl+Q".
• Saving the history of conversations in the customer card:
• the ability to play a conversation recording;
• preservation of the history of sms-messages received on our phone numbers in Binotel, as well as those sent from Binotel;
• automatic filling of the source of information according to the established correspondence of our telephone numbers to the sources of information;
• The state of user internal lines (active, talking, offline) on Binotel:
• the ability to call another internal line;
• the ability to transfer the current active call to another extension.
• Information about missed calls for a specified number of days, the organization of the chime.
• Synchronization with “Binotel” clients:
• regular unloading of modified and new customers to Binotel;
• transfer in "Binotel" binding the client to the manager.

Subsystems "Lead Management" is used in conjunction with the module "Integration BAS with Virtual ATC".

List of functions of the Lead Management module:

• Accounting for the lead database (potential customers).
• Automatic creation of lead cards when receiving calls from a virtual ATC;
• Automatic closing of lead cards;
• when creating a counterparty on the basis of the lead card (in this case, information from the lead card is transferred to the counterparty card);
• when saving the phone number indicated in the lead card in the counterparty’s card.

• Call history in the lead card.
  

• Lead synchronization with virtual ATC clients, uploading new or changed leads to the virtual  АТС.

• Separation of leads by information sources.

• Lead Statistics Report. Classification by sources of information, by responsible managers. Indicators in the report: Conversion of leads to counterparties, number of events by leads, number of new leads. (as an additional solution: lead funnel (the sum of orders, sales, payments, profit)).

• Separation of leads by status - Hot, warm, cold, unpromising. 

• Creating tasks for users from the lead card.

Subsystem "Lead Management" is used in conjunction with the module "Integration BAS with Virtual ATC".

List of functions of the Lead Management module:

• Accounting for the lead database (potential customers).
• Automatic creation of lead cards when receiving calls from a virtual ATC;
• Automatic closing of lead cards;
• when creating a counterparty on the basis of the lead card (in this case, information from the lead card is transferred to the counterparty card);
• when saving the phone number indicated in the lead card in the counterparty’s card.

• Call history in the lead card.
  

• Lead synchronization with virtual ATC clients, uploading new or changed leads to the virtual ATC.

• Separation of leads by information sources.

• Lead Statistics Report. Classification by sources of information, by responsible managers. Indicators in the report: Conversion of leads to counterparties, number of events by leads, number of new leads. (as an additional solution: lead funnel (the sum of orders, sales, payments, profit)).

• Separation of leads by status - Hot, warm, cold, unpromising.

• Automatic call planning by leader, depending on status (hot, warm, cold). For each status, the number of days through which the event is scheduled is set.

• Creating tasks for users from the lead card.

This solution will allow you to loop communication with leads and counterparties. Previously, call scheduling was implemented only for leads by hard statuses: Hot, warm, cold, hopeless.

But, many of our clients have their own interaction statuses and may be different for leads and counterparties. Therefore, we have added the "Interaction Statuses" reference book, where you can enter your own interaction statuses with contractors and leads and set (or not set) the cyclicality of contacts with clients for them.

Setup allows you to perform automatic call back on missed phone calls for a given scenario and user settings.

Document “Invoice. TTN”:

• Enter TTH on the basis of the document "Sales of goods and services".

• The ability to save all the information entered for the printed form TTN in a separate document.

• Automatic filling of TTN with data that is in the implementation.

• Handbook "Cars", there is no need to fill in the data on the car each time.

During the installation of this solution, the following objects will be added to the configuration: the “TTN” document and the “Automobiles” reference book.

Document "Commodity-transport invoice. TTN":

• Enter CTI on the basis of the order of the buyer.

• Ability to save all the entered information for the CTI printed form in a separate document.

• Automatic filling of CTI with data that is in the order of the buyer.

• Handbook "Cars", there is no need to fill in the data on the car every time.

When this solution is installed, the following objects will be added to the configuration: "CTI" document and "Automobiles" reference book.

• Downloading in BAS payment orders from the “Client-Bank” system upload files;
• Automatic counterparty search by EGRPOU codes;
• Automatic creation of new counterparties with filling in all available parameters (current account, EGRPOU code and others);
• Unloading of payment orders from BAS to “Client-Bank”; 
• Setting up an exchange with the “Client-Bank” of any bank;
• Automatic search for transactions: customer accounts, supplier accounts. (additional functionality, rating at the end of the page).

Automatic filling of vehicle data in the "Alfa-Avto" accounting system with data from the catalog baza-gai.com.ua, received via API.